Starting

• We are writing

- to inform you that ...

- to confirm ...

- to request ...

- to enquire about ...

• I am contacting you for the following reason...

• I recently read/heard about .....and would like to know ....

• Having seen your advertisement in ..., I would like to ...

• I would be interested in (obtaining / receiving) ...

• I received your address from ----- and would like to ...

Referring to previous
  contact

• Thank you for your letter of March 15.

• Thank you for contacting us.

• In reply to your request, ...

• Thank you for your letter regarding ...

• With reference to our telephone conversation yesterday...
• Further to our meeting last week ...

• It was a pleasure meeting you in London last month.
• I enjoyed having lunch with you last week in Tokyo.
• I would just like to confirm the main points we discussedon Tuesday.

Making a request

• We would appreciate it if you would ...
• I would be grateful if you could ... 
•  Could you please send me ...
•  Could you possibly tell us / let us have ... 
•  In addition, I would like to receive ...
•  It would be helpful if you could send us ...
•  I am interested in (obtaining / receiving) ...
•  I would appreciate your immediate attention to this matter.
  • Please let me know what action you propose to take.

Offering help

•  Would you like us to ...?
•  We would be happy to ...
•  We are quite willing to ...
•  Our company would be pleased to ...

Giving good news

• We are pleased to announce that ...
• I am delighted to inform you that …
•  You will be pleased to learn that ...

Giving bad news

• We regret to inform you that ...
•  I'm afraid it would not be possible to ...
•  Unfortunately we cannot / we are unable to ...
• After careful consideration we have decided (not) to ...

Complaining

• I am writing to express my dissatisfaction with ...
  I am writing to complain about ...
• Please note that the goods we ordered on ( date ) have not yet arrived.
•  We regret to inform you that our order No. ----- is now considerably overdue.
•  I would like to query the transport charges which seem unusually high.

 Ending a letter

• I look forward to receiving your reply/order/products/etc.
• Looking forward to hearing from you,
• If you gave some information in the letter, you can close:
• I hope that this information will help you.
• Please do not hesitate to contact me if you need any further information.
• •Please feel free to contact me if you have any further questions.